Refund policy

Returns, refunds & cancellations

Wine:30 products are made to order through Printify. Contact brian@roadsiderooms.com with your order number for help.

Damaged, defective or incorrect items

Report problems as soon as possible and within 30 calendar days of delivery, with clear photos of the item, print and packaging. We will investigate and arrange an appropriate replacement or refund for a confirmed issue. Do not return an item without contacting us first.

Size, color & change of mind

We do not ordinarily accept returns or exchanges for a customer-selected wrong size or color, or a change of mind. Please review sizing before purchasing. This does not limit rights provided by applicable law.

Cancellations

Email us immediately to request a change or cancellation. Once production starts, changes and cancellations may not be possible.

Delivery problems & refunds

Contact us promptly if tracking stalls or your order misses its estimated delivery window. We will investigate with the provider and carrier. Approved customer refunds are processed through Shopify to the original payment method; bank processing times vary.

Mandatory consumer rights take precedence over this policy and our production partner’s reimbursement rules.